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ResearchEase Resume

Work History

Accounts Executive, Customer Services Department
Working with the Priority Client to ensure efficient Guard Service
Training of Officers and Static Supervisors
Juggling other existing Clients alongside large portfolio
Using Tracking Documents daily to track Problems or Trends
Daily Liaison with Divisional Managers, and Regional Supervisors to ensure quality services are provided
Report writing to the Client on issues and positives
Liaising with Officers to ensure they are working together efficiently with the Client
Engaging in Start-Up Contracts, meeting the new Clients and initiating the Officers
Working on Customer Reviews with the Clients for feedback and improved service
Conducting Client Site Surveys and making Security Recommendations
Introduction of other Security Services to the client – Scanners, Cameras, Special Operations Officers

Events Coordinator
Coordinated Golf Tournament
Apply for sponsorship from companies and individuals
Work with various budgets and negotiations
Coordinated Media Launch and Prize-Giving ceremony
Organise - prizes, giveaway items, catering, bar, entertainment, branding

Administrative Assistant
Tracking progress and performance of individual team members
Enhancement of my skills in project management: my job role expanded across two roles – administrative support and Learning and Development coordination.
Coordination of company events, conferences, meetings
Maintenance of Share Point websites
Invoice handling and procurement – liaising with external vendors
Documentation and circulation of minutes and reports
Committee Member for Unit’s Community Projects

Donor Services Manager
Preparation of reports, statistics and analyses to donors and community groups
Event Management and assistance for charity events
Collating information for newsletters, annual review and company website
Generated marketing and promotional initiatives
Delegation of projects to volunteers and monitoring of progress
Supervised a team of volunteers and temporary staff in restructuring the fundraising department resulting in an improved recording system.
Upgraded the charity’s standing order system (over 800 donors) to a computerized one
Implemented new system of payment for community groups
Restructured the Charity’s database (Visual Alms) to enable more efficient analysis and reporting

Paralegal Assistant
Various paralegal and quality control duties on specific projects, including proofreading, quality assurance, document archival, coding and data entry

Private Tutor
English Language and Grammar (SEA English, Remedial English, CXC English Language, SAT English)

Customer Service Representative

Education
B.Sc. Business Education Caribbean Union College (Andrew’s University) June-2000
IFPO – International Foundation for Protection Officers Dec-2008

Training
Voice Training (Eddison Carr) – Radio Broadcasting, Newscasting, Commercials - 2009
Security Training – ISPS, High Performance Business Writing I& II, Tribunal Training, Canine Supervisory Training – 2009
Microsoft Office Applications – PowerPoint, Excel, Word, Outlook & Sharepoint
Public Sector Training – Effective Fundraising, Creative Newsletters, Persuasive Letter-Writing, Minute Taking Skills
Visual Alms – Contact Management, Financial Processing, Reporting, Analyses, Queries

Interests
Yoga – Hatha Yoga and Kundalini Yoga
Competitive Running – completed the London Marathon 2005, British 10K, 2005, Great South Run 2003 and 2004, Flora Light Women’s 5k 2003
Volunteering – Special Olympics, Eston House Study Centre, BP Echo Project
Member of the UK Institute of Fundraising

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